The Pinnacle - South Hurstville RSL Club and Hurstville RSL Club
Privacy Act 1998 as amended by the privacy Amendment private Sector Act 2000
South Hurstville RSL Club Limited is registered under the Registered Clubs Act 1976. The Club is required to comply with the provisions of the Privacy Act 1998 (“Privacy Act”) which regulated, among other things, the collection, storage, quality, use and disclosures of personal information. We take your privacy seriously.
What personal information do we collect?
Personal information is any information that can be used to identify a person no matter how it is collected or recorded. The Club collects personal information from members including name, address, occupation, date of birth, proof of age, contact details and the extent of your use of, and purchase of goods and services offered by, or available at or from, the Club. The Club collects this information from you by various means including, without limitation, by you completing your membership applications or renewal from, completing entries into competitions and promotions.
Your personal information is held securely in our computer system and where your personal information has been provided in hard copy format this information is either destroyed, held securely on a Club site or held securely in off-site storage.
The Club collects this information in order to:
Identify you and process your membership application.
Meet statutory requirements under the Registered Clubs Act, Anti-Money Laundering and Counter Terrorism laws and other relevant legislation.
Contact members to advertise and market events, activities, opportunities or offers the goods and services provided by the Club (including direct mail, telephone, SMS and MMS) including, without limitation, with respect to food and beverage, promotions, entertainment, wagering, gaming machines, gaming, sporting events and venue hire.
Analyse the usage of food and services offered by the Club.
Provide you with goods or services you are receiving or utilising as offered by the Club and to offer and administer any benefits you subsequently become entitled to in relation to that product or service.
Visitors and Guests
Under the Registered Clubs Act, patrons visiting our registered club are required to produce suitable identification to gain entry to the premises. Suitable identification is primarily deemed by law as: Driver’s Licence, Passport and Proof of Age Card. We record your details when signing in. South Hurstville RSL Club uses an electronic sign in system and in most cases will scan your identification for faster and safer processing. If you do not wish to have your identification scanned you can notify us prior to signing in.
Use of the information you provide
South Hurstville RSL will not use your personal information for any purpose which is not related to the primary purpose for which it is collected. This includes:
To deliver the products and services that you requested.
To provide you with further information about the products and services you requested.
To personalise and customise your experience with South Hurstville RSL.
To help South Hurstville RSL review, manage and enhance its services.
To develop reports for monthly Board Meetings and Annual General Meeting.
To communicate with you.
We will not use your personal information for any purpose for which you would not reasonably expect us to use your personal information.
In addition to the primary purposes outlined above, South Hurstville RSL may use the personal information we collect which at the time of joining our club you consent to us using for:
Provide you with news about any products or services.
Send you marketing and promotional material pertaining to the club.
Communicate with you, including by email, telephone and mail.
Investigate any complaints about you or made by you, or if we have reason to suspect you may have breached any relevant terms and conditions of the club.
As required or permitted by any law enforcement third-parties.
The club may disclose your information to third parties that provide services under contract to the Club. These contracts require the third party to keep your personal information confidential and secure.
You have the right to request access to what personal information we hold for you. You will need to contact the club to request this information.
Personal information on our members and guests is stored and archived in controlled environments for a period of seven (7) years. Employees of South Hurstville RSL are bound by confidentiality agreements to protect your privacy.
Surveillance inside our venue
South Hurstville RSL has and uses surveillance systems. It is important to note that when visiting the Club you will be recorded on our surveillance system. We may use these recordings to view or assist if an incident occurs on our premises. We do not disclose our surveillance records unless we are required by law or to investigate illegal or undesirable activities within our Club.
Quality and accuracy
The Club relies on the information provided by members to be accurate and current. The Club will take reasonable steps to ensure that the personal information it collects uses or discloses is accurate, complete and up to date.
If you believe the personal information we hold on you is incorrect, please advise us in writing, sending your letter or email to the CEO of South Hurstville RSL Club, PO Box 193, South Hurstville NSW 2221. We will take reasonable steps to correct Club records appropriately and within a reasonable time frame except where the Privacy Act prohibits it or does not require it.
If you wish to make a complaint about the Club’s use of your personal information, please put your complaint in writing, providing as much detail as possible, and forward it by letter or email to the CEO using the details provided above. The CEO, or another representative of the Club, will investigate the complaint and will provide you with a written response following the completion of the investigation. ________________________________________
RESPONSIBLE SERVICE OF ALCOHOL POLICY
In the best interest of it’s members, guests and the community we promote the responsible service or alcohol in our club at all times.
THE RESPONSIBLE SERVICE OF ALCOHOL
Responsible serving of alcohol is vital for legal, health and community reasons. Our society is not tolerant of the irresponsible use of alcohol that leads to drunkenness, drink driving and under age drinking. We are now far more aware of the serious problems that are associated with such behavior.
South Hurstville RSL Club has adopted the following strategies for the Responsible Service of Alcohol:
HOUSE POLICY providing the framework for the responsible serving of alcohol.
TRAINING OF STAFF so that they can implement and promote the house policy.
EDUCATION OF PATRONS so that they understand the implications of and abide by the responsible service of alcohol policy.
PREVENTION OF UNDER AGE DRINKING.
PROMOTING SAFE TRANSPORT OPTIONS
South Hurstville RSL Club will effect these strategies by:
Implementation, monitoring, and modification on an ongoing basis of the Club’s house policy.
Preventing under age drinking by insisting on “proof of age” by requesting a driver’s licence, passport or “proof of age card” issued by the NSW Roads and Traffic Authority.
Preventing intoxication by recognising the signs of intoxication and avoiding serving anyone to the point of intoxication. We will deny entry or service to anyone who is already intoxicated.
Managing intoxication, anti-social or disruptive patrons by attempting to discourage them from becoming involved in activities which can harm themselves or others.
We will promote the service of non-alcoholic beverages and food.
OUR RESPONSIBLE SERVING PRACTISES AIM TO:
Prevent under age drinking.
Prevent or manage intoxication and intoxicated behaviour.
Prevent or manage violent or disruptive behaviour.
Prevent drinking and driving.
INTOXICATED, VIOLENT OR QUARRELSOME BEHAVIOUR
It is the policy of this Club to not allow intoxicated, violent or quarrelsome behavior in or around our Club at any time.
We want all patrons to enjoy themselves. For many people alcohol is a pleasurable part of their daily life and we respect that. We are here to serve people with alcoholic beverages, professionally, courteously and responsibly. We will not allow people to drink to excess and place themselves, other patrons and the community at risk.
CHILDREN IN THE CLUB
Here at South Hurstville RSL we see ourselves as a family Club. In order to maintain this atmosphere, parents are requested to supervise their children at all times.
Children are to remain in the immediate company of the accompanying parent/adult at all times. ________________________________________
January 2019 Written by Patrick Wedes JP, Director SHRSL I HRSL
On 19 November 2018 we made a trip to Moree and Collarenabri to hand over food and farm produce to those less fortunate than ourselves during this drought our state is experiencing.
The Club has donated $7,500 to the Royal Flying Doctor Service for their services to the rural community at the most urgent times of need. Another $1450 will be donated to N.E.T.S (Natal Emergency Transport Service) for infant emergency treatment saving young lives, thanks to Neil Pullbrook, Nurse with N.E.T.S.
Upon our arrival into Moree airport we were met by Bessie and Bill Lambert, local farmers of Moree shire.
Bessie had prepared us a list of worthy recipients in detail with exactly what we were to buy for them and where we would meet to hand them over these goods and produce.
These goods were home consumables like half hams from the local Moree butcher, soft drinks, jellies, custard, Christmas puddings and cakes, tins of pineapple, bags of lollies, toilet paper.
Farm Produce was in 25 kg bags for their cattle dogs, lucerne for their horses, 30 kg bags of mixed grain for their cattle and sheep feeds all purchased from the local Moree and Collarenabri stores.
We kept the money in the local towns to help those small businesses stockholding for the farmers who are not buying anywhere near the amounts they were in the past.
Many local farmers would not respond to our searches throughout NSW, their pride was damaged as it was with the lack of rainfall, putting their hands out is their last resort.
Those we met were: Bessie and Bill Lambert, Steve Corey, George Leighton, Nicki Rapperly, David and Carol Humphreys, Kate Willis, Gaye Coleman, Buck Timmins, Rex and Dixie Stuthorpe.
Another 6 families were being met by Bessie and Bill, they live 2 hours away from Moree. Those we met came from 45 mins up to 1.5 hours from Moree and Collarenabri to receive the goods purchased for them.
We would like to thank the following people for their support, service and help:-
Debbie, Myanna, Giarne, Sienna Wedes, Bessie and Bill Lambert, Simon Mikkelson, Ray Murray, Kevin Felton, John Morrison, Paul Ware, Randal Speer, Greg Jones, Les Hemperger, Terrence Payne, Robyn Fern, Artists in the St George area who donated superb fine art to our auction, Members and Guests who collectively donated goods to assist our auction.
The Pinnacle, Hurstville is undergoing a massive transformation to turn it into a stunning new recreational hub for members right in the heart of Hurstville.
Every member should be excited about the great new changes that will make our club the premier entertainment place in Hurstville. Bright, light, open spaces, a street level café and more places for people to meet friends and family will create the perfect place for all members.
All this state of the art design doesn’t mean everything is new. Our wonderful Chinese restaurant remains with even better facilities for great dining. Gaming facilities will be bigger and better employing the latest in new technology. A new outdoor gaming area with terrace will be established on the first floor along with a brand new contemporary TAB and sports bar.
This bold multi-million dollar next step in the revitalisation of the Pinnacle would not have been possible without your great support. The Board believes that the loyal members deserve a special Club that meets everyone’s recreational needs.
The Board expects that work on this exciting renovation will start towards the end of 2018 with a completion date scheduled for late-2019. PLEASE NOTE DURING THE RENOVATION PERIOD PROMOTIONS WILL BE SUSPENDED.
The Pinnacle now has a new mobile app! Stay up to date while on the move. Our app will notify you on all upcoming deals, entertainment and promotions and much more.
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ClubGRANTS (formally CDSE) is a state wide initiative that recognises the significant financial support for projects and services that local clubs make in contributing to the wellbeing of their communities. ClubGRANTS is designed to ensure that larger clubs in NSW contribute to the provision of front line services to their local communities, and to ensure that the disadvantaged in the community are better positioned to benefit from the substantial contribution made by those clubs. ClubGRANTS also facilitates contributions by larger clubs towards infrastructure to support sporting, health and community activites.
To determine if you are eligible for funding via the ClubGRANTS scheme, please read through the guidelines provided by ClubsNSW at www.clubsnsw.com.au.
CATEGORY 1 EXPENDITURE
This includes community welfare and social services, community development, community health services and employment assistance activites.
CATEGORY 2 EXPENDITURE
Currently contributions are made to South Hurstville RSL Sports Council, Sub Branch and Carlton Rovers Football Club.
2018 CLUB GRANTS DONATIONS
Sutherland Shire Cancer Supoort Group - $10,000.00
Leukaemia Foundation of Australia - $7,000.00
St George Men's Shed - $5,000.00
Shop Front Arts Co-op - $6,000.00
South Hurstville RSL Sub Branch - $12,000.00
South Hurstville RSL Sports Council - $11,000.00
Carlton Rovers Football Club - $10,000.00
Chinese Parents Association - $4,500.00
Foster Care Angels - $1,668.00
Asian Women at Work - $2,000.00
Kookaburra Kids Foundation - $500.00
Cancer Council - $5,187.00
C.R.A.M Foundation - $500.00
Calvary - $5,000.00
St George Hospital - $5,000.00
For the Farmers - $14,000.00
Legacy - $800.00
Accepting applications - Tuesday 19 March to Friday 17 May 2019 Board approval - May to June Payments made - August and September
NOTE - Applicants will need to visit Georges River Council website to submit forms or click on link below
Any questions please contact ClubsNSW or Georges River Council.
South Hurstville RSL Club
The Grove Brasserie & Grill
10am - 11pm
Monday - Friday
Lunch 11:30am - 2:30pm
10am - 12am
Dinner 5:30pm - 9:00pm
10am - 12am
11:30am - 9:30pm
10am - 12am
11:30am - 8:30pm
10am - 1am
10am - 1am
10am - 12am
Hurstville RSL Club
The Golden Lotus Restaurant
10am - 3am
Monday - Sunday
Lunch 11:00am - 3:00pm
10am - 3am
Dinner 5:00pm - 9:30pm
10am - 3am
10am - 3am
Sun Ho Restaurant
10am - 4am
Monday - Sunday
10:00am - 3:00pm
10am - 4am
10am - 3am
The Pinnacle has 5 intra clubs:-
Golf is played at Hurstville golf course on the 1st and 3rd sundays of each month (the 5th sunday as well when applicable) Tee times vary but are normally between 6 & 7am There is one day trip during the year and also a weekend away each September to Nelson Bay.
Cricket (seniors) is played on Saturday afternoons within the St George district 1.30 - 6pm times vary a little pre daylight saving Season commences first weekend in September and concludes at the end of March.
Cricket Juniors (under 8's to under 16) are played on Sat mornings from 8am -12 (earlier finish for the younger boys)
Darts play a home and away format with South Hurstville RSL being the home base. Two competitions each year approx 3 months each. Games are played on a Wednesday night.
Chief Executive Officer - Simon Mikkelsen Operations Manager (Sth Hurstville RSL) - Ray Murray Operations Manager (Hurstville RSL) - Andrew Carpenter Human Resource Manager - Steven Playford Finance Manager - Sharon Farrell Duty Managers - Susan Slade, Brian Keevers, Jordan Wykes, Karina Huang, Nigel Chung, Rosanna Kennedy, Hayden Banks
President - Patrick Wedes
Senior Vice President - Les Hemperger
Directors - Paul Ware, John Morrison, Julie King, Adrian Cahill, Terence Payne
To enjoy the high standard maintained in our clubs, we require patrons abide by the dress rules.
Appearance must be clean, neat and tidy at all times.
The following are not permitted
1. Hoodies 2. Hats or caps 3. Bare feet 4. Men’s singlets or sleeveless shirts 5. Offensively worded clothing 6. Dirty, soiled or torn clothing 7. Thongs (after 7pm)
Ladies dress hat, religious or medical headwear permitted
Management’s decision shall be final in all matters relating to dress regulations
Hours of operation
Wednesday to Sunday - 6.00pm to late
BUS OPERATES ON THE HOUR WEDNESDAY TO SUNDAY NIGHTS
Call 0403 960 866 or either club to arrange pick up
Functions: The courtesy bus is available for function guests free of charge for areas within our pickup and drop off zones
Booking: To book the courtesy bus please phone 0403 960 866, Hurstville RSL Club on 9570 3733 or South Hurstville RSL Club on 9546 3436. Please phone early to ensure pick up at desired time. Cost is $2.00 for non members and free for members
The bus route will consist of the areas within the 5km range. These include Allawah, Blakehurst, Carlton, Carss Park, Connells Point, Hurstville, Hurstville Grove, Kyle Bay, Mortdale, Oatley, Penshurst and South Hurstville.
CONDITIONS OF TRAVELLING ON THE COURTESY BUS
The Courtesy bus is for South Hurstville RSL and Hurstville RSL members and their associated guests only.
Pick up and drop off points are at a place of residence only
Every attempt will be made to adhere to schedules, but times may vary without notice.
Routes may be altered without notice at the discretion of the driver or club management
Rules and regulation which apply within the facilities of the "Pinnacle Group" extend to the confines of the courtesy bus. The driver is authorised to eject from the bus any person in breach of the Clubs rules and regulations. Smoking or the consumption of food and beverages is not permitted on the courtesy bus.
RSL SERVICE MEMBERS AND CURRENT SERVING ADF PERSONNEL
May enter the club as an honorary member for the day of attendance. Patrons must either show their Defence Force ID or RSL Card. RSL Service Members must also produce evidence of membership of an RSL or Services Club.
Members and visitors may use the car park located next to South Hurstville RSL and Hurstville RSL Club. Please note this is only while utilising the clubs facilities and car park will be locked after close each night.
Patrons visiting Hurstville RSL will require a token to exit the car park which is available from a staff member. Additional parking is also located on Tracey Street and the roof top at “Hurstville Central” shopping Centre.
SIGNING IN TO THE CLUB
Only members of South Hurstville RSL and Hurstville RSL are permitted to sign guests in. Members of other RSL or Services Clubs in NSW are also permitted to enter the Club but not the ability to sign guests in.
LIVING INSIDE THE 5KM RADIUS - Peope over 18 living inside the 5km radius will need to become a member of the Club. There are however exceptions as follows.
1. You are a full member of another RSL/Service Club in NSW. 2. You are a guest of a member and have been signed in by that member. 3. Attending a function at the Club and will not be using other club facilities.
Bonus points will expire on 1 January of each year for Bronze and Silver members. Gold and Platinum members points never expire.
Membership renewals can be made by visiting the Club or by renewing online. Your expiry date is listed on your card and please note renewal reminders are NOT sent to each member. Your card will remain active one month after the expiry date.
HOW DO I JOIN THE CLUB?
To become a member you need to fill out an application form available from reception.
Once you have completed all the information on the application form, a staff member will take a photo of you and process the form. You will be issued a card straight away and then can start using it immediately. Note that on the day of issue only, you will not have access to the Clubs members cash draw, major promotions or members ham night.
The Grove Brasserie and Grill - 02 9546 3436 Sub Branch contact – John Busuttil 0409 072 010 Sports Council contact – John Morrison 0413 356 330 Courtesy Bus – 0415 090 738
Golden Lotus Chinese Restaurant - 02 9570 3733 Courtesy Bus – 0415 090 738